Ensuring safety is not just a legal requirement—it’s a fundamental way for businesses to demonstrate genuine care for people. When a company prioritizes safety, it creates an environment of trust that resonates deeply with customers and employees. This trust builds loyalty, setting the stage for long-term relationships. Whether it’s through workplace safety protocols, transparent communication, […]
Defender One is a distinguished provider of comprehensive security solutions throughout the State of Maryland.
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Scheduling Adminstrator
As Scheduling Administrator, Chad leverages twenty years of administrative and management experience to enhance Defender One’s operational excellence. For Chad, the scheduling process is like putting together a puzzle—finding just the right pieces to fill every slot. His strategic mindset and knack for process optimization have consistently elevated his organizational efficiency. The security industry is 24/7. Thus, Chad’s methodical preparation and adaptable management style keeps our operations running smoothly.
When not orchestrating schedules at Defender One, Chad dedicates himself to his treasured role— a devoted family man. He and his wife Wanda have raised four remarkable children. Most recently, adding a new dimension to his life’s joy is his grandson, Leo.
Regional Manager – Baltimore Metro Region
Phil’s career began in the U.S. Air Force, where he served as a Military Police Officer. His training as an Internal Response Unit member equipped him with essential skills in safety, security, and crisis management. One of his most fulfilling experiences was responding to Hurricane Sandy, where he played a vital role in assisting those affected by the disaster.
Following his military service, Phil transitioned to the building supply industry, where he spent a decade as an Operations and Sales Manager. During this time, he honed his leadership, process improvement, and industry analysis skills. His passion for identifying opportunities and driving positive change has been a constant throughout his career.
With a strong foundation in problem-solving and a resilient mindset, Phil is dedicated to applying his expertise to create impactful solutions. Whether leading teams, optimizing processes, or tackling complex challenges, he approaches every task with integrity and a focus on results.
Outside of work, Phil is an avid motorcyclist and enjoys spending time outdoors, hiking, and camping. One of his most memorable adventures was conquering the challenging hike to the top of Angels Landing in Zion National Park, Utah.
Operations Manager
Walter is an observant and vigilant, safety-driven security professional with 14+ years of leadership experience across commercial, residential, and corporate security sectors. Walter offers extensive expertise in developing and executing comprehensive physical security procedures and protocols. Specializing in risk assessments, he has successfully implemented mitigation strategies for clients, reducing potential security threats.
Outside of work, he is family-oriented and enjoys traveling with his wife Jackie, and their dog Aries. He is an avid sports enthusiast and loves the Washington Commanders and Washington Nationals.
Human Resources Manager
With 21 years of management experience across various industries, including staffing, transportation, small business ownership, accounting, and operations, Cynthia brings a wealth of knowledge and a robust skill set to Defender One. Her diversified background has equipped her with a keen understanding of multiple business domains, making her an invaluable asset to the team.
Jared serves as the Director of Operations & Training at Defender One, where he oversees the company’s operations and staff training programs. He holds a Master of Science in Homeland Security & Disaster Management and a Bachelor of Science in Homeland Security & Counterterrorism. He is a Certified Security Project Manager and is board-certified in security management. He is also board-certified as a Physical Security Professional by the American Society of Industrial Security. As an accredited law enforcement instructor, Jared specializes in multiple disciplines, including Firearms, OC Spray, Expandable Baton, Handcuff Techniques, Taser, Defensive Tactics, and Force Science Analytics.
Outside of work, Jared enjoys traveling and spending time with his girlfriend and their three dogs.