Sensitive business matters demand precise handling to protect a company’s reputation and assets. Choosing the right PI for sensitive business matters is essential, as they uncover critical information while safeguarding your company’s financial health. Whether you’re investigating corporate fraud, intellectual property theft, or internal misconduct, selecting the appropriate investigator ensures legal compliance and discretion. With the stakes so high, making the right decision offers your business both protection and peace of mind. This guide explores key factors to consider so you can confidently choose the best investigator for your business.


Understanding the Role of a Private Investigator in Business

Private investigators play a crucial role in addressing business-related issues. Their responsibilities extend far beyond simple surveillance. Companies hire PIs to resolve internal theft, employee misconduct, and even corporate espionage. Every piece of information they gather must be reliable, legally obtained, and actionable.

In business investigations, PIs frequently:

Since their work must often withstand legal scrutiny, PIs must ensure all findings are obtained within legal guidelines. For this reason, it’s important to hire someone familiar with corporate laws. Ultimately, hiring the right PI can mean the difference between uncovering key evidence and unintentionally escalating the issue.


Assessing Your Business Needs

Before contacting potential investigators, it’s important to outline the scope of your investigation. What exactly do you need to uncover? Business matters are broad, and hiring the wrong PI can waste time and money. By defining the scope early on, you streamline your search for the right professional.

Some common business investigations include:

A clearly defined scope ensures you hire a PI who is experienced in your area of concern. While some investigators are generalists, many specialize in specific fields. Therefore, understanding the type of investigation you need will allow you to match the PI’s skills with your business’s unique challenges.


Evaluating a PI’s Expertise in Handling Sensitive Matters

Business investigations often involve high-stakes situations where errors can result in serious consequences. Therefore, hiring a PI with expertise in handling sensitive matters is crucial. Their professionalism and past experience will determine how successfully they can manage your investigation.

Look for a PI who:

Corporate investigations often require gathering data in a legally sound manner. Therefore, it’s essential to hire a PI who knows how to balance effectiveness with legal and ethical boundaries. One wrong move could compromise the entire case or lead to reputational damage.


Prioritizing Discretion and Confidentiality

Discretion is a critical factor in business investigations. When investigating internal matters such as fraud or employee misconduct, premature exposure can damage evidence or compromise the investigation altogether. This makes confidentiality a key priority for your business.

The best PIs understand that discretion involves:

A skilled PI will ensure that all findings remain private, reducing the risk of leaks. Furthermore, they will communicate findings through secure channels, ensuring that only the appropriate personnel within your company are informed. Choosing an investigator who prioritizes confidentiality safeguards both your business’s reputation and the integrity of the investigation.


Ensuring Proper Licensing and Credentials

Proper licensing and credentials are non-negotiable when hiring a PI. Licensed investigators are held to rigorous standards, ensuring they meet legal and ethical guidelines. Always verify that your chosen PI is licensed in your state and has the necessary qualifications to conduct the investigation.

When checking for credentials, confirm the PI has:

Working with a licensed PI ensures that their work will stand up in court if necessary. Furthermore, it protects your company from potential legal liabilities should the investigation run into complications. Never hesitate to ask for proof of licensing and insurance, as this will protect both your business and the investigation.


Industry-Specific Expertise

Industry-specific expertise is another essential factor when hiring a PI. Business sectors vary in their vulnerabilities, risks, and regulations. For instance, a PI investigating fraud within a financial institution will need different skills than someone investigating theft within a tech company.

Investigators familiar with industry-specific challenges can:

Some examples include:

Hiring a PI with direct experience in your industry allows them to anticipate issues, making the investigation more efficient and thorough.


The Importance of a Thorough Background Check

Before you hire a PI, it’s important to conduct a thorough background check on them. Your business relies on this investigator’s integrity and professionalism, so ensuring they have a clean record is crucial.

A good PI should be willing to provide:

A background check on your PI ensures they are reliable, ethical, and capable of handling sensitive matters. Additionally, you’ll want to verify their reputation by checking reviews or speaking to past clients. This step guarantees that you’re hiring someone capable and trustworthy.


Hiring the Right Investigator: A Final Checklist

To make sure you’re choosing the right PI, it’s essential to review key factors. Here is a quick checklist to use before hiring:

Answering these questions helps ensure that the PI you choose is capable of handling your case professionally and legally. By following this process, you protect your business and secure the best possible outcome for your investigation.


Conclusion

Choosing the right PI for sensitive business matters requires careful evaluation and consideration. From ensuring proper licensing to confirming expertise in your industry, each factor is critical to the success of the investigation. The right investigator will not only protect your company’s assets but also ensure the confidentiality and legal integrity of the process. By following these steps, you can confidently hire a PI who will manage your business’s most delicate issues with professionalism and discretion.

Chad Emrick

Scheduling Adminstrator

As Scheduling Administrator, Chad leverages twenty years of administrative and management experience to enhance Defender One’s operational excellence. For Chad, the scheduling process is like putting together a puzzle—finding just the right pieces to fill every slot. His strategic mindset and knack for process optimization have consistently elevated his organizational efficiency. The security industry is 24/7. Thus, Chad’s methodical preparation and adaptable management style keeps our operations running smoothly.

When not orchestrating schedules at Defender One, Chad dedicates himself to his treasured role— a devoted family man. He and his wife Wanda have raised four remarkable children. Most recently, adding a new dimension to his life’s joy is his grandson, Leo.

Phil Kline

Regional Manager – Baltimore Metro Region

Phil’s career began in the U.S. Air Force, where he served as a Military Police Officer. His training as an Internal Response Unit member equipped him with essential skills in safety, security, and crisis management. One of his most fulfilling experiences was responding to Hurricane Sandy, where he played a vital role in assisting those affected by the disaster.

Following his military service, Phil transitioned to the building supply industry, where he spent a decade as an Operations and Sales Manager. During this time, he honed his leadership, process improvement, and industry analysis skills. His passion for identifying opportunities and driving positive change has been a constant throughout his career.

With a strong foundation in problem-solving and a resilient mindset, Phil is dedicated to applying his expertise to create impactful solutions. Whether leading teams, optimizing processes, or tackling complex challenges, he approaches every task with integrity and a focus on results.

Outside of work, Phil is an avid motorcyclist and enjoys spending time outdoors, hiking, and camping. One of his most memorable adventures was conquering the challenging hike to the top of Angels Landing in Zion National Park, Utah.

Walter Leslie Jr.

Operations Manager

Walter is an observant and vigilant, safety-driven security professional with 14+ years of leadership experience across commercial, residential, and corporate security sectors. Walter offers extensive expertise in developing and executing comprehensive physical security procedures and protocols. Specializing in risk assessments, he has successfully implemented mitigation strategies for clients, reducing potential security threats.

Outside of work, he is family-oriented and enjoys traveling with his wife Jackie, and their dog Aries. He is an avid sports enthusiast and loves the Washington Commanders and Washington Nationals.

Cynthia Cox

Human Resources Manager

With 21 years of management experience across various industries, including staffing, transportation, small business ownership, accounting, and operations, Cynthia brings a wealth of knowledge and a robust skill set to Defender One. Her diversified background has equipped her with a keen understanding of multiple business domains, making her an invaluable asset to the team.

Matthew Goodman

Assistant Director of Operations
Matt currently serves as Defender One’s Assistant Director of Operations. Matt is responsible for the day-to-day operations of Defender One and works closely with the Director of Operations & Training to implement goals and objectives for the company. As a nationally certified School Resource Officer and Force Science Analyst, Matt brings an interpersonal and holistic approach to the industry. He holds a Bachelor’s Degree in Criminal Justice from York College. Outside of work, Matt is an avid outdoorsmen, spending time perfecting his landscaping skills. Matt also enjoys quality time with his wife Ashley, and two cats, Ollie and Leo, as well as watching the Baltimore Orioles and Ravens.

Jennifer Krieger

Director of Human Resources
Jen currently serves as Defender One’s Director of Human Resources, managing our HR and back end finance teams. Jen has 30 years of experience in healthcare benefits administration, retirement benefits, financial planning and human resources. Jen holds a Bachelor’s Degree in Accounting from the University of Maryland, College Park and a Master’s Degree in Finance from Loyola University. Jen prioritizes an employee focused and driven company, with an emphasis on client and employee satisfaction. Outside of work, Jen enjoys running, watching her daughter play Division 1 Lacrosse, and playing with her grand-dogs.

Jared Krieger

Director of Operations & Training

Jared serves as the Director of Operations & Training at Defender One, where he oversees the company’s operations and staff training programs. He holds a Master of Science in Homeland Security & Disaster Management and a Bachelor of Science in Homeland Security & Counterterrorism. He is a Certified Security Project Manager and is board-certified in security management. He is also board-certified as a Physical Security Professional by the American Society of Industrial Security. As an accredited law enforcement instructor, Jared specializes in multiple disciplines, including Firearms, OC Spray, Expandable Baton, Handcuff Techniques, Taser, Defensive Tactics, and Force Science Analytics.

Outside of work, Jared enjoys traveling and spending time with his girlfriend and their three dogs.

Jon Krieger

Owner
Jon is the President and Founder of Defender One. Jon started Defender One in 2009, with the goal of bridging the gap between conventional security guards and law enforcement. Jon had a long and distinguished career in a large metropolitan police department for over 30 years, holding supervisory positions in several units, including patrol, internal affairs, traffic and community outreach. Jon has a Bachelor’s Degree in Criminal Justice from the University of Maryland, College Park. Outside of work, Jon spends his time spoiling his grand-dogs Fred and Barney, supporting the Ravens and Orioles, and watching his daughter play Division 1 Lacrosse.