Security teams face a crucial responsibility at events: ensuring the safety of attendees. The goal extends beyond simple protection to fostering awareness among event-goers. When attendees understand potential risks and how to respond, they contribute to a safer environment. Security teams must use proactive strategies to reduce vulnerabilities and increase preparedness, ensuring that every attendee has the tools and knowledge to handle unexpected situations.


Understanding the Importance of Safety Awareness at Events

Safety awareness requires more than a security team’s presence. Security teams need to engage the public, helping attendees understand their role in maintaining a safe environment. Every event, whether a small gathering or a large concert, brings unique security challenges that make awareness essential.

Event-goers may focus on enjoying themselves and overlook security risks. Therefore, security teams should encourage awareness of risks like:

By understanding these risks, attendees can contribute to their safety and that of others. A proactive security team doesn’t just monitor crowds—it actively ensures people know how to respond in emergencies.


Collaborative Communication Between Security Teams and Attendees

Clear communication is essential to promoting safety awareness at events. Security teams should establish effective communication with attendees, ensuring they feel confident reporting suspicious activities or asking questions. Successful events require mutual understanding between security teams and event-goers.

To encourage this collaborative communication, security teams can:

By keeping communication open, security teams empower attendees to participate in keeping the environment secure. With this approach, risks can be addressed quickly and effectively.


Risk Assessment Before the Event

Security teams must perform a thorough risk assessment before any event. This step helps identify vulnerabilities specific to the event’s size, location, and audience. Tailored security measures make an event safer and better equipped to handle potential threats.

Consider these factors during a risk assessment:

After identifying these risks, security teams should adjust their strategies. For instance, controlled entry points, additional surveillance, or crowd control barriers can mitigate identified vulnerabilities.


Clear and Visible Emergency Protocols

Emergency protocols are only effective if attendees know them and can access them easily. Security teams must make emergency plans visible and easy to follow. Every attendee should understand how to act in case of an emergency.

To achieve this, teams can:

These strategies ensure attendees can respond quickly and confidently if a crisis arises. The more clearly protocols are communicated, the more effective they’ll be in an emergency.


Using Technology to Enhance Security

Technology can greatly enhance security at events. It enables real-time monitoring and faster responses, allowing security teams to identify and address risks more effectively. When integrated with traditional security methods, technology provides another layer of safety for attendees.

Some key technologies that improve event security include:

These tools help security teams detect issues early, ensuring a quick response. As a result, technology helps create a safer, more controlled environment for everyone attending.


Providing Visible and Proactive Security Presence

A strong security presence reassures attendees while preventing potential threats. Security teams must be visible but not overwhelming. By positioning personnel in key areas, security teams can maintain control while keeping attendees at ease.

A proactive security team achieves this by:

With a visible presence, security teams create a sense of safety and deter individuals who may consider engaging in disruptive behavior.


Training Event Attendees to Recognize Risks

Although security teams handle most risks, attendees play an important role too. When security teams educate attendees about potential dangers, they increase the likelihood of suspicious activities being reported. This collaborative approach strengthens overall event safety.

To train attendees to recognize risks, security teams should:

Attendees who understand how to report risks can act as additional eyes and ears, helping security teams detect issues early. This active participation makes the event safer for everyone.


The Role of Security in Crowd Management

Crowd management plays a critical role in event security. Large crowds can create dangers, including bottlenecks, stampedes, or physical injuries. Security teams need to manage crowds effectively to prevent these issues and keep attendees safe.

To manage crowds, security teams should:

Effective crowd management helps ensure attendees can move safely throughout the venue without unnecessary hazards. This approach prevents dangerous situations and ensures that the event runs smoothly.


Engaging with Event Staff for a Unified Security Approach

A cohesive security strategy requires collaboration between event staff and security personnel. While security teams focus on external risks, event staff are often the first point of contact for attendees and should be trained to assist in emergency situations.

To achieve a unified approach, security teams must:

By working together, security teams and event staff can manage both security threats and attendee interactions more effectively, ensuring the event remains safe and enjoyable.


Post-Event Review and Feedback for Future Improvement

After the event, security teams should conduct a review to assess the effectiveness of their strategies. By gathering feedback from staff, attendees, and other security personnel, teams can identify strengths and areas for improvement.

Key review questions include:

Post-event reviews provide valuable insights for future planning, allowing security teams to refine their approach and improve safety measures for upcoming events.


Going Forward:

Promoting safety awareness among event attendees requires a blend of effective communication, thorough preparation, and the use of advanced technology. Security teams play a critical role in ensuring events remain safe, not only by protecting attendees but also by empowering them to recognize risks. By maintaining a proactive presence and collaborating with both event staff and attendees, security teams can create an environment where everyone feels secure.

Chad Emrick

Scheduling Adminstrator

As Scheduling Administrator, Chad leverages twenty years of administrative and management experience to enhance Defender One’s operational excellence. For Chad, the scheduling process is like putting together a puzzle—finding just the right pieces to fill every slot. His strategic mindset and knack for process optimization have consistently elevated his organizational efficiency. The security industry is 24/7. Thus, Chad’s methodical preparation and adaptable management style keeps our operations running smoothly.

When not orchestrating schedules at Defender One, Chad dedicates himself to his treasured role— a devoted family man. He and his wife Wanda have raised four remarkable children. Most recently, adding a new dimension to his life’s joy is his grandson, Leo.

Phil Kline

Regional Manager – Baltimore Metro Region

Phil’s career began in the U.S. Air Force, where he served as a Military Police Officer. His training as an Internal Response Unit member equipped him with essential skills in safety, security, and crisis management. One of his most fulfilling experiences was responding to Hurricane Sandy, where he played a vital role in assisting those affected by the disaster.

Following his military service, Phil transitioned to the building supply industry, where he spent a decade as an Operations and Sales Manager. During this time, he honed his leadership, process improvement, and industry analysis skills. His passion for identifying opportunities and driving positive change has been a constant throughout his career.

With a strong foundation in problem-solving and a resilient mindset, Phil is dedicated to applying his expertise to create impactful solutions. Whether leading teams, optimizing processes, or tackling complex challenges, he approaches every task with integrity and a focus on results.

Outside of work, Phil is an avid motorcyclist and enjoys spending time outdoors, hiking, and camping. One of his most memorable adventures was conquering the challenging hike to the top of Angels Landing in Zion National Park, Utah.

Walter Leslie Jr.

Operations Manager

Walter is an observant and vigilant, safety-driven security professional with 14+ years of leadership experience across commercial, residential, and corporate security sectors. Walter offers extensive expertise in developing and executing comprehensive physical security procedures and protocols. Specializing in risk assessments, he has successfully implemented mitigation strategies for clients, reducing potential security threats.

Outside of work, he is family-oriented and enjoys traveling with his wife Jackie, and their dog Aries. He is an avid sports enthusiast and loves the Washington Commanders and Washington Nationals.

Cynthia Cox

Human Resources Manager

With 21 years of management experience across various industries, including staffing, transportation, small business ownership, accounting, and operations, Cynthia brings a wealth of knowledge and a robust skill set to Defender One. Her diversified background has equipped her with a keen understanding of multiple business domains, making her an invaluable asset to the team.

Matthew Goodman

Assistant Director of Operations
Matt currently serves as Defender One’s Assistant Director of Operations. Matt is responsible for the day-to-day operations of Defender One and works closely with the Director of Operations & Training to implement goals and objectives for the company. As a nationally certified School Resource Officer and Force Science Analyst, Matt brings an interpersonal and holistic approach to the industry. He holds a Bachelor’s Degree in Criminal Justice from York College. Outside of work, Matt is an avid outdoorsmen, spending time perfecting his landscaping skills. Matt also enjoys quality time with his wife Ashley, and two cats, Ollie and Leo, as well as watching the Baltimore Orioles and Ravens.

Jennifer Krieger

Director of Human Resources
Jen currently serves as Defender One’s Director of Human Resources, managing our HR and back end finance teams. Jen has 30 years of experience in healthcare benefits administration, retirement benefits, financial planning and human resources. Jen holds a Bachelor’s Degree in Accounting from the University of Maryland, College Park and a Master’s Degree in Finance from Loyola University. Jen prioritizes an employee focused and driven company, with an emphasis on client and employee satisfaction. Outside of work, Jen enjoys running, watching her daughter play Division 1 Lacrosse, and playing with her grand-dogs.

Jared Krieger

Director of Operations & Training

Jared serves as the Director of Operations & Training at Defender One, where he oversees the company’s operations and staff training programs. He holds a Master of Science in Homeland Security & Disaster Management and a Bachelor of Science in Homeland Security & Counterterrorism. He is a Certified Security Project Manager and is board-certified in security management. He is also board-certified as a Physical Security Professional by the American Society of Industrial Security. As an accredited law enforcement instructor, Jared specializes in multiple disciplines, including Firearms, OC Spray, Expandable Baton, Handcuff Techniques, Taser, Defensive Tactics, and Force Science Analytics.

Outside of work, Jared enjoys traveling and spending time with his girlfriend and their three dogs.

Jon Krieger

Owner
Jon is the President and Founder of Defender One. Jon started Defender One in 2009, with the goal of bridging the gap between conventional security guards and law enforcement. Jon had a long and distinguished career in a large metropolitan police department for over 30 years, holding supervisory positions in several units, including patrol, internal affairs, traffic and community outreach. Jon has a Bachelor’s Degree in Criminal Justice from the University of Maryland, College Park. Outside of work, Jon spends his time spoiling his grand-dogs Fred and Barney, supporting the Ravens and Orioles, and watching his daughter play Division 1 Lacrosse.