The growing need for customized private investigation services has become a defining trend in addressing complex personal and professional challenges. Modern clients require investigations that cater to their unique situations, whether it’s uncovering fraud, resolving corporate disputes, or finding missing persons. Customization ensures investigations are aligned with specific goals, resulting in faster, more efficient outcomes.


Why Customization is Critical in Private Investigation Services

The complexities of today’s cases make it clear that generic approaches no longer suffice. Clients need investigative solutions tailored to their specific requirements.

Reasons why customization is essential include:

For example, an individual seeking assistance with an infidelity investigation may prioritize discretion, while a business investigating financial irregularities might demand speed and accuracy. By tailoring the approach, private investigators can deliver the exact outcomes their clients need.


The Benefits of Customized Private Investigation Services

Customization in private investigations offers clear advantages:

1. Enhanced Client Satisfaction
Tailored investigation solutions focus on the specific needs of the client, leading to better outcomes and improved trust.

2. Greater Efficiency
By targeting only the most relevant aspects of a case, customized services save time and resources.

3. Access to Advanced Tools
Custom investigations often incorporate cutting-edge tools, such as:

4. Transparency in Operations
Clients receive regular updates and detailed progress reports, ensuring clarity throughout the investigation.

5. Cost-Effectiveness
While tailored investigations may seem expensive upfront, they often save money by avoiding irrelevant procedures and focusing resources on essential tasks.

For instance, a company investigating internal fraud could use advanced analytics to detect irregularities in employee financial records, eliminating the need for unnecessary surveillance.


Key Industries and Individuals Benefiting from Custom Investigations

Customized private investigation services cater to a broad range of clients.

Legal Professionals

Corporations

Individuals

Insurance Providers

By addressing the unique needs of each industry, private investigators provide specialized services that deliver impactful results.


How Private Investigators Customize Their Services

Private investigators use a variety of techniques to tailor their services to client needs.

1. Detailed Initial Consultation
Investigators start by thoroughly understanding the client’s goals, challenges, and constraints, such as time, budget, and confidentiality.

2. Flexible Strategies
Different cases require different tools and approaches. Examples include:

3. Specialized Expertise
Investigators often possess knowledge in specific fields, such as cybersecurity, financial auditing, or legal procedures.

4. Regular Communication
Clients are kept informed at every stage of the process through progress reports, updates, and consultations.

5. Adaptability to Technology
Modern investigations rely on tools like:

For example, a private investigator conducting a missing persons case may combine digital forensics with on-the-ground inquiries, ensuring all avenues are explored.


The Role of Technology in Customized Investigations

Technology plays a central role in modern private investigation services, offering tools that enhance efficiency and accuracy.

Commonly used technologies include:

For instance, a company investigating intellectual property theft could use data analysis software to monitor employee communication channels for suspicious activity. This targeted use of technology streamlines investigations while providing actionable insights.


Challenges in Delivering Customized Private Investigation Services

Despite their benefits, tailored investigation solutions come with challenges.

1. Resource Allocation
Customizing a case often requires more time and resources, which can strain smaller investigative teams.

2. Technological Advancements
Staying current with rapidly evolving tools demands ongoing training and investment.

3. Client Expectations
Clients may have unrealistic expectations, such as immediate results or guaranteed outcomes. Managing these expectations requires clear communication.

4. Budget Constraints
While customized services deliver value, they may require higher upfront costs, which can deter budget-conscious clients.

5. Legal and Ethical Considerations
Ensuring all investigations comply with local laws and ethical standards is critical, especially when dealing with sensitive cases.

Addressing these challenges requires a careful balance of innovation, expertise, and transparency.


The Future of Customized Private Investigation Services

The growing need for customized private investigation services highlights their importance in addressing modern challenges. Looking ahead, several trends are likely to shape the industry:

By embracing these developments, private investigators can continue delivering exceptional results for their clients.


Conclusion

The growing need for customized private investigation services reflects the complexity of today’s cases and the demand for client-focused solutions. From advanced technology to tailored methodologies, these services empower clients with precise, effective results. As the industry evolves, professional investigators must stay adaptable, innovative, and committed to meeting diverse client needs. By doing so, they will remain invaluable partners in solving even the most intricate challenges.

Chad Emrick

Scheduling Administrator

As Scheduling Administrator, Chad leverages twenty years of administrative and management experience to enhance Defender One’s operational excellence. For Chad, the scheduling process is like putting together a puzzle—finding just the right pieces to fill every slot. His strategic mindset and knack for process optimization have consistently elevated his organizational efficiency. The security industry is 24/7. Thus, Chad’s methodical preparation and adaptable management style keeps our operations running smoothly.

When not orchestrating schedules at Defender One, Chad dedicates himself to his treasured role— a devoted family man. He and his wife Wanda have raised four remarkable children. Most recently, adding a new dimension to his life’s joy is his grandson, Leo.

Phil Kline

Regional Manager – Baltimore Metro Region

Phil’s career began in the U.S. Air Force, where he served as a Military Police Officer. His training as an Internal Response Unit member equipped him with essential skills in safety, security, and crisis management. One of his most fulfilling experiences was responding to Hurricane Sandy, where he played a vital role in assisting those affected by the disaster.

Following his military service, Phil transitioned to the building supply industry, where he spent a decade as an Operations and Sales Manager. During this time, he honed his leadership, process improvement, and industry analysis skills. His passion for identifying opportunities and driving positive change has been a constant throughout his career.

With a strong foundation in problem-solving and a resilient mindset, Phil is dedicated to applying his expertise to create impactful solutions. Whether leading teams, optimizing processes, or tackling complex challenges, he approaches every task with integrity and a focus on results.

Outside of work, Phil is an avid motorcyclist and enjoys spending time outdoors, hiking, and camping. One of his most memorable adventures was conquering the challenging hike to the top of Angels Landing in Zion National Park, Utah.

Cynthia Cox

Human Resources Manager

With 21 years of management experience across various industries, including staffing, transportation, small business ownership, accounting, and operations, Cynthia brings a wealth of knowledge and a robust skill set to Defender One. Her diversified background has equipped her with a keen understanding of multiple business domains, making her an invaluable asset to the team.

Matthew Goodman

Director of Operations

Matt serves as the Director of Operations at Defender One, overseeing daily operations and collaborating closely with the Chief Operating Officer to implement the company’s strategic goals and objectives.

As a nationally certified School Resource Officer and Force Science Analyst, Matt brings a well-rounded, interpersonal approach to the security industry. He holds a Bachelor’s Degree in Criminal Justice from York College, further strengthening his expertise in the field.

Beyond his professional responsibilities, Matt is an outdoor enthusiast with a passion for landscaping. He enjoys spending quality time with his wife, Ashley, and their two cats, Ollie and Leo. A dedicated Baltimore Orioles and Ravens fan, he can often be found at the stadiums cheering on his teams.

Jennifer Krieger

Chief Administrative Officer

Jen currently serves as Defender One’s Chief Administrative Officer, managing the HR and back-end finance teams.
 

Jen has 30 years of experience in healthcare benefits administration, retirement benefits, financial planning and human resources. Jen holds a Bachelor’s Degree in Accounting from the University of Maryland, College Park and a Master’s Degree in Finance from Loyola University. Jen prioritizes an employee focused and driven company, with an emphasis on client and employee satisfaction. Outside of work, Jen enjoys running, watching her daughter play Division 1 Lacrosse, and playing with her grand-dogs.

Jared Krieger

Chief Operating Officer

Jared serves as the Chief Operating Officer, overseeing company compliance, state and federal licensing, and the development of strategic vision. He also leads business development and sales initiatives, ensuring alignment with the company’s long-term growth objectives.

He holds a Master of Science in Homeland Security & Disaster Management and a Bachelor of Science in Homeland Security & Counter-terrorism. Jared is a Certified Security Project Manager and is board-certified in security management. He is also board-certified as a Physical Security Professional by the American Society of Industrial Security. As an accredited law enforcement instructor, Jared specializes in multiple disciplines, including Firearms, OC Spray, Expandable Baton, Handcuff Techniques, Taser, Defensive Tactics, and Force Science Analytics.

Outside of work, Jared enjoys traveling and spending time with his girlfriend and their four dogs.

Jon Krieger

Owner

Jon is the President and Founder of Defender One. Jon started Defender One in 2009, with the goal of bridging the gap between conventional security guards and law enforcement. Jon had a long and distinguished career in a large metropolitan police department for over 30 years, holding supervisory positions in several units, including patrol, internal affairs, traffic and community outreach. Jon has a Bachelor’s Degree in Criminal Justice from the University of Maryland, College Park. Outside of work, Jon spends his time spoiling his dog Abe and grand-dogs Fred and Barney, supporting the Ravens and Orioles, and watching his daughter play Division 1 Lacrosse.